Europe Delivery

All orders of 100 EUROS or more are delivered free. For orders under 100 EURO, the buyer has to pay 25 EURO for delivery.


We have the right to refuse shipping to customers who failed to fulfill any of their obligations regarding SC DENIS SRL (pecuniary or other). Also, the contract will be interpreted and executed in good faith. Any abuse will result in an interruption of any contractual relationship. 
Orders are processed and delivered form Monday to Saturday, excepting legal holidays. Orders placed after 4 PM (Bucharest time) will be processed and shipped the next day. Orders placed Friday after 4 PM (Bucharest time), won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail.

DENIS cannot be held responsible for the unforeseen delays. For security reasons, you have to sign the delivery form. We do not deliver to mailboxes or postal offices. Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please let us know of any inadvertence in writing, both in the courier company documents and at contact@annacori.com. If your product arrives deteriorated, we recommend returning it in his initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.

Preparation time will take from 1 to 5 days. Delivery will be processed as it follows:

 

COUNTRY

TRANSIT TIME

Austria

3 days

Belgium

5 days

Bulgaria

2 days

Cehia

4 days

Croatia

6 days

Denmark

5 days

Estonia

6 days

Finland

6 days

France

5 days

Germany

4 days

Greece

3-4 days

Holland

5 days

Hungary

2 days

Ireland

6 days

Italy

6 days

Lativa

7 days

Lithuania

6 days

Luxembourg

5 days

Poland

4 days

Portugal

6 days

Slovakia

2 days

Slovenia

3 days

Spain

6 days

Sweden

6 days

United Kingdom

6 days

 

 

RETURN POLICY

The buyer is entitled to notify, in writing (on email at contact@denisshoes.com), to waive the purchase without penalty and without giving any reason, within 15 days after receiving the product. 

The direct costs to return products are the responsibility of the buyer. If the purchaser has benefited of free delivery, our company will retain the delivery tax (shipment costs of first delivery). To exercise the right of withdrawal, you must inform us, in writing, by filling in and sending the Return Form to our email address: contact@denisshoes.com Reimbursement will be completed within 20 days, starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the returning package meets the following, since they are mandatory: 

1. The product must be in the same condition as when delivered; 
2. The product and package has to include the original DENIS tags;
3. The product must not be used or damaged; 
4. It has to come with the original order and delivery documents and it must also contain the Return form, filled with all the necessary information.

To settle your refund claim, as soon as possible, we recommend returning the products through DPD Courier or other Courier Company that delivers in Romania. The purchaser may choose to change the returned product with another of our products, if available on stock. In case you want to replace the returned product with another one available in stock, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account. The refund of the returned product will be completed within 20 days, into the bank account. If you receive an order other than yours, please, contact us immediately (tel  +40 756 033 647, Calea Unirii, no 20J, Suceava, SC DENIS SRL) to report the situation and we will ensure that the product would be replaced with a new product or a refund. In this case, the delivery costs for product return and replacement, if any, are borne by SC DENIS SRL